If you receive an error message "Account Issue 1", firstly, try clearing your browser cache (CTRL+F5 on a PC) as this could be a temporary problem. If the error persists, it is likely your account has been archived as per our privacy terms and conditions.

How do I fix this?

To resolve the problem with your account, you will need to contact the myjobscotland team. Do this by emailing myjobscotland@cosla.gov.uk the following:

• Subject "Account Issue 1"
• You must include the email address linked to your myjobscotland account

While we do try to respond to all emails within one working day (our support hours are Monday-Friday 9-5), during busy periods it may take longer.

"But the job is closing tonight / this weekend / support is closed.."

If the job you are applying for is closing before the support desk will be open to resolve the problem, we recommend you create a new myjobscotland account so that you can access the application form. To do this you will need to use a different email address 

NOTE:

You can create a free email address on a number of sites including Gmail and outlook.

OR if you already use Gmail you can add a "." to the first part of your address [e.g. janedoe@gmail.com to jane.doe@gmail.com] when you are creating a new myjobscotland account and you will still receive the emails to the same inbox.

What does archived mean?

If you have not submitted an application in line with our privacy policy (5 years for unsuccessful applications and 7 years where you had been hired) your account will automatically archive - these means the data is permanently deleted.

Occasionally, users may receive "Session Expired" error, which if persists requires the same fix as described above.