On Tuesday 29 September 2026 we deployed a huge website update on myjobscotland.
While we have fixed a number of issues, we are aware that some issues remain following the upgrade and our developers are actively working to investigate and resolve these as quickly as possible. We’re sorry for the disruption and appreciate your patience while this work continues.
We will update this page regularly as more information becomes available and issues are resolved.Known Issues and Current Updates
Job Alerts
Job alert emails are not being sent or are defaulting back to send "never".
Current Update:
We are aware and currently investigating.
Apply Button Not Working
In the case of some applicants the apply button appears to do nothing. You should firstly try using an incognito/private browser window or clearing your browsers cache as you may be seeing a cached version of the site with an error. If you are still experiencing this issue it is likely your account has been archived. This happens when your account is over 5 years old. If you experience this issue please contact myjobsupport@cosla.gov.uk for your account to be reset.
Current update:
We are aware of this issue and are working on a fix which will displays the specific error message.
I'm getting a “Bad Request” or other error page
Some candidates are receiving error messages when accessing parts of the website.
Current update:
We are investigating reports of these errors following the website update.
Dropping the "www." from the beginning of the link allows access.
Increased number of search results
The way the keyword search functions has been updated to also include the advert description. Whilst you may see more results, the most relevant will be displayed at the top. This helps if an advertiser is not using the same name/title for a specific role.
Issues which are now resolved;
My application is showing, but its status is missing
The status of some submitted applications is not currently displaying within candidate accounts.
RESOLVED:
This has been resolved, application status will now display, please bear with us as we continue to fine tune the view.
Candidate pack returns error
When downloading the candidate pack of a submitted application a 404 Error is returned. A copy of your submitted pack will be sent to you as an attachment with your confirmation email.
Current update:
This has now been resolved.
The job reference number is missing
The job reference number may not be displayed on some job adverts.
RESOLVED:
This has been resolved, job reference numbers appear on the job search results and main advert.
Some Adult Social Care links aren't working
Some links to Adult Social Care vacancies may currently show a 404 / Page Not Found message.
Current update:
This has now been resolved.
I can't access my applications
Some candidates are currently unable to access their existing applications and may see the message:
“Sorry, Your account is not activated for the applications system.”
RESOLVED:
This issue is now believed to be resolved. In the first instance please try to complete your application in an incognito or provide browser in the event that your website cookies or cache retain any lingering issues. We recommend that users clear their cookies and cache after yesterdays disruption for the best user experience.
Guidance on how to complete these steps can be found here.
My submitted applications or favourites aren't showing
Some candidates have reported being unable to view their submitted applications or favourite jobs within their account. We are aware of this and it is currently being investigated.
RESOLVED:
This issue is now believed to be resolved. In the first instance please access your account in an incognito or provide browser in the event that your website cookies or cache retain any lingering issues. We recommend that users clear their cookies and cache after yesterdays disruption for the best user experience.
Guidance on how to complete these steps can be found here.
I have logged in, but the site is still showing “Log In”
Some candidates may find that after logging in, particularly when returning to Search Jobs, the account icon changes back to Log In.
RESOLVED:
This issue is now believed to be resolved. In the first instance please access your account in an incognito or provide browser in the event that your website cookies or cache retain any lingering issues. We recommend that users clear their cookies and cache after yesterdays disruption for the best user experience.
Guidance on how to complete these steps can be found here.
The "My Account" icon button isn't working
Selecting the My Account icon from the job search page may not open the account menu.
RESOLVED:
This issue is now believed to be resolved. In the first instance please access your account in an incognito or provide browser in the event that your website cookies or cache retain any lingering issues. We recommend that users clear their cookies and cache after yesterdays disruption for the best user experience.
The “Back to” button on a job advert isn't working
The Back to button on some job adverts may not return you to the previous page when selected.
RESOLVED:
This issue has now been resolved.
The wrong section is highlighted when I'm completing an application
When completing an application, the website may highlight a different section from the one you are currently completing.
RESOLVED:
This issue has now been resolved.
What should I do if I'm experiencing a problem?
While we work to resolve these issues, please do not create a new account or make changes to your existing account in an attempt to fix the problem.
If possible, please leave the website and try again later. Our developers are continuing to work on the issues affecting the site and this page will be updated as they are resolved.
We recommend that users clear their cookies and cache after yesterdays disruption for the best user experience.
Guidance on how to complete these steps can be found here.
We apologise for the inconvenience and appreciate your patience while this work continues.
If your application is closing soon
If a technical issue is preventing you from completing or submitting an application and the closing date is approaching, please contact us and provide:
- the email address associated with your account
- the job title
- the employing organisation
- the job reference number, if available
- a brief description of the problem
- a screenshot of any error message, where possible
Please do not create another account unless you are specifically advised to do so.